Customer Reviews

Our customer reviews from Yelp, Home Advisor, Google Reviews, and Facebook.

 
Einstein was able to squeeze us in last minute so our electricians were not held up thankfully! Todd called 30 minutes before he showed up. He got started right away and finished up quickly, with absolutely NO mess. Todd was able to do all the work with the existing holes for the lighting so no extra drywall repair was needed. We are very satisfied with the work and timeliness of the job! We will be using Einstein to replace our hot water heater in the near future!! Thank you Todd!!!

Haley H.Bellevue, WA

 
“I chose Einstein Plumbing after hearing about it from a friend, and am very happy I did! The water heater in my apartment was starting to go out, and I got sick of waiting for the maintenance guy to come fix it, so I decided to take matters in my own hands. I was able to get an appointment quickly, they showed up on time, were very professional and in no time at all I had hot water again! I will definitely be using them again in the future!

Katy B.Seattle, WA

 
“I called first thing in the morning with an emergency situation during a single digit cold spell. Travis said someone will try to be there between 10 and 12. The plumber, Frank arrived before 10 and was courteous and efficient. Probably completed the job in an hour or maybe a little more. Water pressure back flowing throughout the house and barn. Thanks Einstein!

Dan B.Bend, OR

  

The water pump in our home needed to be replaced and I called Einstein Plumbing and talked with Travis. Travis was very helpful and sent Thomas, one of their technicians out the same day! Thomas was personable, professional and highly competent This was the second project for which we’ve used Einstein Plumbing here in Bend, Oregon and have been very pleased both times. On the earlier project, our technician was Justin and he did a tremendous job at fixing a blown pressure relief valve. Thank you Thomas and Justin!

Wes CoughlinGoogle Reviews

  

I can not say enough about how pleased I am with the service from Eric, Travis, and Frank. My step mother in Sisters, OR hot water heater started leaking on Thursday afternoon at around 3:00. Not an easy thing to deal with, as I live in Medford, OR (3.5 hours away). I called Einstein Plumbing based upon a recommendation from Ferguson Plumbing Store (Redmond OR). I spoke with Travis and then followed up with Eric and Frank arrived at the house around 4:45 and determined that water heater needed to be replaced. Frank got started immediately on the removal and replacement and had the project completed by 7:00 PM. Both Frank and Eric kept me informed about what was happening and when the project was completed. Top notch plumbing contractor in the Bend Oregon area.

Michael UssaryGoogle Reviews

 
“These guys were amazing. They quoted a price and then ran into all kinds of problems, not of their doing. The price stayed the same. They showed up in time, with email notices, they sent the bill with before and after pictures and the tech (Thomas) was very service oriented. If you want quality, these are the guys.

Wayne G.West Linn, OR

 
“So our drain and disposal stopped working Saturday. Spoke to the owner and he said he would get a guy out there for us on a Sunday! Wow! Jared came on time, was very helpful and knowledgeable. Because of Jared, they have us as customers for life! Expect more clients your way, guys! I recommend them!

Wes C.Bend, OR

 

Jared over at Einstein Plumbing is the best there is. Incredible customer service and excellent professionalism. I’d have no problem recommending them to friends or family for their plumbing expertise.

Michele Puckett-IamsFacebook Reviews

 

Einstein Plumbing came to our rescue. They were kind, calm, smart, and came the very morning we called. When we all realized the brevity of the issue, they hooked us up with a cleaning crew and called our insurance for us. We were in a hotel that very night without even having to put up a credit card. They were patient and persistent when more problems kept cropping up. They came up with several options and helped us choose the best one. I would recommend this company in a heart beat. Thank you, Einstein Plumbing for helping us out!

Jeanette McClelland GuntleFacebook Reviews

 

Enormously professional and responsive. He ID’d the problem right immediately after going out of his way to make it here during my odd work schedule. Because of past experiences, it is hard for me to trust professional estimates outside my areas of expertise. With this contractor, he showed me everything that he was doing and it wasn’t nearly as bad of a problem as I thought, though he COULD have taken advantage of that, he didn’t. I will be using Einstein exclusively from now on because of this visit, and I’m usually a “hard sell”.

Jason M.Home Advisor

 

Called same day I put in request and scheduled within the week for work. When he showed up, he not only explained/took care of our issue, but also troubleshot two other issues that had cropped up in the meantime with no complaint. Would recommend and use again!

Bonnie H.Home Advisor

  

Excellent from the first phone call, to them calling me back to let me know the technician was on his way so I could know when to leave work to meet them. The technician was friendly, professional and did a great job. Very happy and will use again and refer to friends and family.

Jennifer EdmondsonGoogle Reviews

 
The guys were amazing from the initial call/conversation through the completion of the job! The galvanized pipe from my house to the water meter broke and I needed a plumber fast. They were out the next day and found the problem, gave me a quote on the spot and were out a few days later to compete the job. They arrived when they said they would arrive and communicated very well throughout the process. I’d highly recommend them!

Cristin A.Portland, OR

 
I thought I could repair my own toilet- I was wrong! I called another company who wanted $1100 to fix the problem (which is insane). Einstein came out the next day and fixed the problem with out trying to up sell me services or products that I didn’t need for less than 1/3 of that price. They even sent a text with the picture of the plumber and a brief bio so I would know who to look for.

Bonnie B.Portland, OR

 
Our Bradford White water heater went bust in the evening after dinnertime, and Chris picked up our call and came to our place the very next morning. So glad he picked up the call so late after regular business hours because the water heater was leaking and we were afraid of water damage because it’s on the 2nd floor of our place. They came right on time and did the work quickly and were friendly and professional. They replaced our water heater with a Rheem brand heater, which looks eco-friendly. They hauled away the old heater (at no extra charge), and our heat and hot water are working great now. Would definitely recommend these guys! Also, luckily, there was no water damage from the old heater leak!

Daniel S.Irvine, CA

 
SUPER FAST SERVICE! I experienced my first plumbing emergency late Saturday night when the handle to my shower broke off with the water still running. I was in panic mode and my property management company wouldn’t pick up the phone. Einstein plumbing quickly answered my call and had a plumber at my house within the hour.  Todd was able to shut off the water and returned the following morning to install the new handle. Couldn’t be more happy with the service I received. I recommend to anyone in need of plumbing service and will be a returning costumer if ever need be!

Ana M.Kent, WA

 
Knowledgeable. Efficient. Affordable. Friendly. Our garbage disposal went out and Dan from Einstein came out to fix it. He showed up on time and was great about going over the various product options available to us. He wasn’t aggressive about selling us on the most expensive route to take. He gave us our options and was very thorough to explain the differences in price, quality and effectiveness. He was very friendly (and patient with our puppy) and was in and out within about an hour. From scheduling to install and billing – these guys are the best!

Jessecca S.Bend, OR

 
“Frank came out for our commercial building to fix various leaks. First off, I was having a helluva time even getting contractors to come out as this is the height of the fixit season. Then, when they did come out, 70% didn’t even bother to follow up with a bid! Ugh. But Frank had a bid within 30 minutes of showing up, and had the tools and parts to begin the work immediately. Price was reasonable, workmanship solid and customer service beyond professional. He even took photos of all the work so I could share them with my other stakeholders. I hesitate to even write this review for fear Einstein won’t have time for me next time around!

Eric R.San Francisco Bay Area, CA

 

I had a leak that had flooded part of the house. Justin came out the same day found the leak and fixed it so we had the water back on the same day. Very nice guy and a fair price. Highly recommend!

Heidi MartinFacebook Reviews

 

Dealing with Jared at Einstein and watching the workers in action, I’m very impressed! Jared was very straight forward in answering questions about all concerns. The workers are very prompt and cut no corners at doing the jobs. Well done, highly recommended!!

Steve CordleFacebook Reviews

 
Totally legit. I needed a new valve for my toilet (not just in the tank — on the wall too) and first I called Beacon. Total nightmare. I practically had to threaten to call the cops to get the guy out of my house (see my 1 star review of those fools). Then I wisely checked Yelp, saw the good reviews of Einstein and gave them a try. Not only did they give me a quote over the phone, it was about $170 LOWER than what the jokers at Beacon offered. $170 is a lot of money! The work done was fast, the plumber was cool, everything was done well and I couldn’t be more happy. Definitely give these guys a try!

Chris C.Seattle, WA

 
I chose Einstein Plumbing to replace my 11 year old water heater in the condo that I use as a rental last weekend…  And I am so glad that I did!  I was pleasantly surprised at how quickly I was able to get an appointment – I called on a Friday and the plumber was at my condo on a Monday… In spite of the fact that it was a holiday weekend (it was Memorial Day). My water heater is in a small closet, a VERY tight space, and I had heard from another plumber back in 2014 that if I didn’t get it replaced before new regulations went into effect in April 2015 that replacing it would require a major renovation [at this point I think that he was just trying to pressure me into changing it out with him that day].  Chris assured me that this was not the case after I sent him the measurements to the closet.  On the day of my appointment, he was quick and efficient at completing the job and cleaned up after himself when he left.  The quoted price to replace the water heater matched the actual price down to the dollar.  I was very happy with the quality of his work, the customer service that he provided, and the price. Honestly, the only issue with my plumbing job was that his previous job ran over a little bit so he was about 30 minutes late to my appointment.  Extremely minor issue in the grand scheme of things (and, in all honesty, pretty good for a contractor).  Certainly not something that would prevent me from hiring Einstein pluming in the future.  Highly recommend! 

Sara G.Orinda, CA

 
We were introduced to Einstein Plumbing after having a bad experience with Beacon when my water heater broke. It was a holiday and we had a house full of guests. First, we called up Beacon and the guy they sent was rude and pushy and we had to pay him $100 just to look and he kept pressuring us not to try and fix it. Luckily we were referred to Einstein Plumbing from a friend and were so glad that we did!!! You can’t go wrong with these guys.

Jennifer V.Seattle, WA

 
I am SO happy with Einstein Plumbing.  Dave is a true expert plumber. Not only was he professional but he worked really fast and efficiently. I was a little nervous due to the fact that I spent some $$ on two different plumbing companies within the last 6 months to do what I thought were fairly simple jobs (replacing a garbage disposal and installing a new kitchen faucet.) My condo was developed in the 80’s and plumbing can be a bit complex.  The last two plumbing companies either damaged my counter or could not finish the job. Dave, on the other hand, did a fantastic job.  While he was here I asked him about installing a tankless water heater.  I have a 12 year old hot water heater that needs to be replaced soon.  Dave spent the time explaining the differences between the two and going over the pros and cons of tankless water heaters.  I feel I learned a TON and am really looking forward to having him do the work in the future.

Rachel G.Seattle, WA

  

We had a weekend emergency, a leaking disposal that we couldn’t fix ourselves, and Einstein sent a technician out on a sunday afternoon. Not only did he show up on time, he wasn’t cranky to be working on a sunday! He had a smile on his face, fixed the problem in 20 minutes, gave us a very fair rate and left us chocolates to top it all off. Will I use Einstein in the future? Does Dolly Parton have back pain?!?!? OF COURSE!!!!

Ari DelashmuttGoogle Reviews

 
“Awesome experience!! Tech called when he was on his way and gave an ETA that was met. Extremely professional. He provided all my options I chose and no upsell attempts made which I really appreciated. Left no mess, I mean no mess!! Overall it was better than expected and I highly recommend Einstein Plumbing and Heating.

Christopher B.Chinatown, Las Vegas, NV

 
“I called for service on Tuesday afternoon and was immediately given a time for service on Wednesday morning! They called me before they came out and showed up right on time. The job was a difficult one since the faucets were thirty years old and difficult to remove. They did an excellent job of removing the old fixtures and quickly installing the new ones. I also had them replace the garbage disposal. I could not be more pleased with the outcome.

Ramsay R.Seattle, WA

  
“They were able to come out the very next day which was great as I had no hot water.  Dave was excellent.  He explained everything in detail and what the charges would be. He removed the old water heater and replaced it in less than 2 hours.  I would definitely call them first when I have any plumbing issues.

Connor C.Wallingford, Seattle, WA